INTEGRATION
AI HANDLES TIER-1, ZENDESK HANDLES THE REST
Your chatbot answers common questions instantly. When it cannot help, it creates a Zendesk ticket with full conversation context.
Reduce Zendesk tickets with AI →SETUP IN 3 STEPS
STEP 01
Connect Zendesk
Link your Zendesk account to AskMeEvo. Configure which ticket group receives escalated conversations.
STEP 02
Set escalation rules
Define when the chatbot creates a Zendesk ticket: on handoff request, unresolved questions, or specific topics.
STEP 03
Reduce ticket volume
The AI resolves common questions before they become tickets. Your agents handle only the issues that need a human.
KEY FEATURES
Automatic ticket creation
When the chatbot escalates, a Zendesk ticket is created with the conversation transcript, visitor details, and topic classification.
Ticket deflection
The AI answers common questions before they become tickets. Track how many tickets the chatbot deflects each month.
Context-rich escalations
Agents receive the full conversation history so customers never have to repeat themselves after a handoff.
Priority routing
Route escalated tickets to the right Zendesk group based on conversation topic and urgency.
FLAT PRICING · SOURCE CITATIONS · 20 MINUTE SETUP
Reduce Zendesk tickets with AI
Start for free →Free plan. No credit card. Cancel anytime.